Shipments and returns

Any goods ordered from us must be paid for in full before they will be despatched for delivery. Card payments can be accepted online (through a secure transaction via Sage Pay), or details may be processed over the phone.

Standard delivery only covers delivery of goods to the entrance of a property. Depending on which items you order, additional services may also be included, but this may vary depending on the manufacturer. We do not offer these additional services on all goods.

With certain orders, goods are placed in a room of choice on the delivery premises, provided that there are no obstructions. The route from the delivery vehicle to the chosen room must be clear and there must be suitable space for the goods to be left. It is your responsibility to ensure that the route is free from any items which may be easily damaged during the delivery process.

Please ensure that the access route is suitable regarding the size of the goods which are to be delivered as well, including any features such as doorways, gates and staircases etc. If the goods cannot pass through to the desired room, you will not be eligible for a refund on this basis.

For the time being, we only offer delivery to addresses in mainland England (& the Isle of Wight), Wales & The Scottish Lowlands. Please contact us by phone to enquire about possible deliveries to other areas of the UK as we may choose to handle some of these orders at our discretion. Our definition of the Scottish Lowlands includes the following postcodes: AB10-16, 21-25, PH 1-15, PA 1-19, G, DG, DD, FK, TD, KA, ML, EH, KY.

Delivery is free of charge (providing the Free Delivery Terms are met) and either we or a sub contracted delivery company will contact you to arrange a date and suitable morning/afternoon time slot (if option is available).

In the event that you are not present at the stated address upon delivery, a charge of £20 will be incurred for re-delivery.

Free delivery is offered on all orders which exceed £149. With orders where this amount is not reached, an additional delivery charge will be incurred of £20 (shown at the checkout stage). There may also be a small surcharge depending on your geographical region (Scottish Lowlands £5 & Isle of Wight £20).

However, LOCAL CUSTOMERS who live within 20 miles of our Middlesbrough store (check our Store Locator or Contact Us pages), are entitled to Free Delivery for all orders, even those below £149. This may involve a longer lead time, the details of which are all explained at the checkout stage.