PRIVACY POLICY



Introduction

This privacy policy explains how Linthorpe Beds complies with the data protection requirements set by the European Union. This applies to the entirety of the website and any changes to these policies will be posted on this page. Linthorpe Beds is committed to the respect of your privacy and you can visit this website without identifying yourself or revealing any personal information. Once you have chosen to provide us with any personal information, by which you may be identified, you can be safe in the knowledge that it will only be stored and processed in accordance with the practices detailed by this privacy policy.



What information do we collect?

  • Personal information, neccessary for processing an order and arranging the delivery. This includes your name, address, telephone number and email address
  • We may ask you about your interests, profession, personal characteristics and experiences with relevent products, in order to help you make an informed decision with a potential purchase. We may also take contact information in order to follow this up with further correspondence.
  • Credit and debit card information is not stored and we do not share customer details with any third parties, aside from our payment gateway providers Sage Pay and Paypal, neccessary to complete any transactions.


What do we do with this information?

  • Internal record keeping and order processing
  • We may follow up your telephone or email sales enquires, with further correspondence via these channels, but only with your consent or at your request


Who do we share this information with?

We do not sell, lease or otherwise distribute your personal information to third parties unless where neccessary to process your order, or if we are required to by law. In order to process your order we may share your information with the following:

  • External delivery companies
  • Suppliers who deliver their products directly to your address, on our behalf. This arrangement is sometimes referred to as Direct Home Delivery, or DHD
  • Our payment gateway providers, Sage Pay and Paypal, neccessary for processing transactions and authorising payments from your bank

To read Sage Pay's privacy policy, please use the following link:
https://www.sagepay.co.uk/policies/privacy-policy

To read Paypal's privacy policy, please use the following link:
https://www.paypal.com/en/webapps/mpp/ua/privacy-full



Analytical Data

The way in which our customers interact with the website is tracked by Google Analytics and Google Adwords, services owned by Alphabet Inc. The capacity within which Linthorpe Beds can use this information, cannot be used to personally identify you and the data is used to enable us to improve the website and range of services we offer. This information is collected and shared via browser based cookies.

To view our cookie policy, please use the following link:
http://www.linthorpebeds.co.uk/store/cookies-policy

To view Google's privacy policy, please use the following link:
https://policies.google.com/privacy



Security

We are committed to keeping your information secure. We have physical and electronic safeguards in place, as well as managerial procedures to prevent unauthorised access to your information. Sensitive data such as debit and credit card information is collected electronically by our external payment gateways. This information is encrypted and once collected cannot be retrieved in full even by Linthorpe Beds.

Linthorpe Beds is responsible for transactions on the website. Card details are never entered or stored on any of our own webpages or server. For this part of the order process, customers are taken to a secure external page provided by Sage Pay. All credit and debit card information is encrypted and transferred using SSL. Transactions are also subjected to 3D Secure authentication, which is a fraud prevention initiative.

As 3D Secure is controlled by VISA and MasterCard the following cards can be used : VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, and VISA ELECTRON.

Alternatively payments may be made using Paypal.



External Websites

Our website may feature links to other websites, which are not owned or directly affiliated with Linthorpe Beds. In these instances the links are present to help you find information which might be of interest to you. As we have no direct control over these websites, please note that we cannot be held responsible for the protection and privacy of any information you provide whilst visiting these websites. Please view the privacy policies which are displayed on these external websites for more information.

Access your information

You have a right to request any personal information which we store about you and we are legally obliged to provide it to you at your request. In the interest of security, we may ask you to provide proof of indentity, before we can give you this information. You can contact us in order to update the information which we hold on you, or request that the information is deleted from our system.

Contact us by post:
Linthorpe Beds
Lustrum Avenue
Portrack Lane
Stockton-on-Tees
TS18 2RB

Contact us by email:
customerservices@linthorpebeds.co.uk