For the purpose of the following terms and conditions, the phrases “we” and “us” refer to Linthorpe Bed Centre Ltd, owner of the brand Linthorpe Beds and www.linthorpebeds.co.uk. The term “you” refers to users of this website and customers who have committed an order with us.
By using this website you are fully accepting any terms, conditions and disclaimers contained within this notice. If you do not agree with any part of these terms, you should stop using the website immediately and refrain from ordering any goods. Orders placed by telephone are also bound to these T&Cs.
We reserve the right to amend our terms and conditions at any time and without notice.
Many branded products are sold via this website. Any images, logos and trademarks associated with these products are the sole property of their respective companies.
Any goods ordered from us must be paid for in full before they will be despatched for delivery. Card payments can be accepted online (through a secure transaction via Sage Pay), or details may be processed over the phone. No card information is stored.
You also have the option to pay with PayPal (handled via Sage Pay).
The information contained on this website is accurate to the best of our knowledge. Goods are sold on the understanding that there may be very minor variations to what is stated in product specifications and the colours represented in accompanying images. Icons used to illustrate colour choices, or storage configurations, are to be treated as representative only, not exact depictions.
Where imperial measurements are used these are given as an approximate guide only as some goods are manufactured to their metric equivalents.
Occasionally, manufacturers may change the fabric used for mattress covers without prior warning. This may mean that the fabrics depicted differ from from what you receive. As this will not affect the quality, durability or internal structure of the product, in most instances this should not be an issue. If you would like to return a product to us on this basis, it is bound by our standard returns procedure (see below).
We do our best to update information in line with changes made by manufacturers.
Where information is given in regards to the 'feel' or 'tension' of a mattress, this is meant as a rough guide only. How a mattress feels is purely subjective and differs from person to person, depending on height, weight and body shape. We cannot accept items back on the basis that you disagree with the advice stated.
Goods listed as a 'Divan Bed' or 'Divan Set' do not include a headboard as standard, even if one is depicted in the photograph. These goods are comprised of a Divan Base and Mattress only. In addition, Pillows, Cushions, Bed Side Tables, and other forms of bedding or furniture are also not icluded (unless otherwise stated).
We reserve the right to cancel any orders (and refund the transaction) where a pricing error has occurred. We may choose whether or not to honor these orders at our discretion.
TITLE AND RISK
Up until the point of delivery all goods are the property of Linthorpe Bed Centre Ltd. Once goods have been signed for and left at an address, it is agreed that they have been received in a satisfactory condition and the signature obtained acts as proof of delivery. From this point the goods belong to the customer and any future damages (not pertaining to a manufacturing fault), are your responsibility.
Standard delivery only covers delivery of goods to the entrance of a property. Depending on which items you order, additional services may also be included, but this may vary depending on the specific products ordred. We do not offer these additional services on all goods.
With certain orders, goods are placed in a room of choice on the delivery premises, provided that there are no obstructions. The route from the delivery vehicle to the chosen room must be clear and there must be suitable space for the goods to be left. It is your responsibility to ensure that the route is free from any items which may be easily damaged during the delivery process.
Please ensure that the access route is suitable regarding the size of the goods which are to be delivered as well, including any features such as doorways, gates and staircases etc. If the goods cannot pass through to the desired room, you will not be eligible for a refund on this basis.
As standard we only offer Free Delivery to addresses in mainland England, Wales & The Scottish Lowlands. Please see the available options at the checkout for deliveries to other areas of the UK, along with the associated charges. In some instances you may be unable to place your order directly online and will instead need to place your order with us over the phone.
Our definition of the Scottish Lowlands is set by the third party delivery companies we use. As this may vary between delivery services, please use the postcode checker on the Basket Page to see if any Highland Surcharges apply. You will need to add at least one item to your basket first, before checking availability.
In the event that you are not present at the stated address upon delivery, a charge of £20 will be incurred for re-delivery.
FREE DELIVERY TERMS
Delivery is Free of Charge on all items unless otherwise stated. There may be extra charges for additional services in some instances, which include Express Delivery, Saturday Delivery, and delivery outside of our standard coverage.
RETURNS – FIRST 14 DAYS
Under European regulations on distance selling (which have been incorporated in UK law), we are obliged to offer a full refund on all products within the first 14 days following delivery. This does not cover items which are bespoke, i.e. custom size mattresses and beds, along with standard size made to order items, in specific fabrics which we do not hold in stock. Unless there is a manufacturing fault present, you are responsible for arranging the delivery, covering all costs incurred for the return of the item to us. Goods must be returned to us in their original packaging. Due to hygiene issues, mattresses cannot be returned on this basis, once packaging has been opened.
Once we receive goods back, we will do a full inspection to ensure that no parts are missing or damaged. Damaged goods will not be eligible for a refund. We cannot be held responsible for any damages or articles lost via the means in which you have returned the goods to us. Providing goods are eligible following these checks, you are entitled to receive the refund within 14 days of us receiving the items.
Any products covered by promotional Trial Periods are also subject to these terms, aside from any specific durations or additional terms mentioned as part of the promotion.
RETURNS – DEFECTIVE PRODUCTS
In regards to defective goods, you have the same consumer rights as stated above. The refund will include the reimbursement of all delivery charges and Linthorpe Beds will cover the costs of having the product returned. After this 14 day period, all goods are covered by a 1 year guarantee (unless otherwise stated), during which time we will choose whether to replace items or offer a refund at our discretion. In some instances a technician may be sent to complete repairs. In situations where parts or fittings appear to be missing, we will promptly send them to you by post. Goods which have been delivered to you by a 3rd party transport company should be always be checked for any signs of damage before you sign for and accept them. In the case that damage is present you should either a) reject delivery or b) report the damage on the delivery note as you sign for the goods. Failure to follow this procedure may invalidate your claim for replacement goods.
Once we have received returned goods, they will be checked to ensure that the faults present are due to poor manufacture and not misuse. In genuine cases, all transport costs incurred in order to return the goods will be covered by us.
Additional warranties and guarantees may also be included with the sale of certain items.
Neither the buyer nor seller is accountable for situations where delivery of goods is delayed for reasons beyond our control. In these circumstances we will make every effort to notify affected parties of non deliveries and make alternative arrangements.
Please be aware that they may be a slight size difference between products that you receive and the stated measurements. Whether mattresses are in standard UK sizes or purchased as 'made to measure', bear in mind that there may be up to an inch and a half difference (3-4cm) on either the width or the length. This also goes for the measured depths of mattresses too. This is to be expected with any products made from soft materials and this is not considered a manufacturing fault.
We will always try our best to settle any problems you may have with one of our products over the phone or by email, but if you feel that an issue should be taken further, please contact us in writing at:
Linthorpe Bed Centre
Some items listed on this website are reserved as 'Local Customer Exclusives'. Additionally there may be some extra delivery options available for local customers as well on certain items. This includes the following postcode areas:
TS1, TS2, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS23, TS24, TS25, TS26, TS27, TS28, TS29, DL1, DL2, DL3, DL4, DL5, DL6, DL7, DL8, DL9, DL10, DL12, DL13, DL14, DL15, DL16, DL17, DH1, DH2, DH3, DH4, DH5, DH6, DH7, DH8, DH9.
At Linthorpe Beds we're completely confident that you'll be satisfied with any product you buy from us. However, we also include a 60 Night Comfort Guarantee on selected items (see individual product listings for details). If for any reason you are not satisfied with these applicable products, we will exchange your purchased mattress(es) for some alternative products from our website or physical stores. We do ask that you try your new mattress for at least 4 weeks, to allow your body to adjust to it.
If you choose to exchange your mattress for one which is higher in value, you will be required to pay the difference, however if you choose an item which is lower in value, no refund will be given against the amount.
In order to claim on this guarantee you must notify us within 60 days from the date of delivery and have allowed at least 28 days to try the mattress. We will not exchange the product if it has been damaged or marked in any way.
At our discretion, an administration charge may be included to cover the costs involved for transport of the new and returned products. An exchange will over be offered against one particular purchase. No cash alternative will be offered.
If you have any further queries, or if you would like some of these details clarifying, please contact us on 01642 613684.
VAT RELIEF - ELECTRIC ADJUSTABLE BEDS
You may be eligible for VAT relief on products such as Electric Adjustable Beds. To qualify you will need to have been officially diagnosed by a doctor or physician and recommended this type of product to assist with your condition. You can request a form from us which will need to be completed and returned to us, in order to qualify. Please contact us on 01642 613684 (or email email@example.com) for more information.
Linthorpe Beds is responsible for transactions on the website. Card details are never entered or stored on any of our own webpages or server. For this part of the order process, customers are taken to a secure external page provided by Sage Pay. All credit and debit card information is encrypted and transferred using SSL. Transactions are also subjected to 3D Secure authentication, which is a fraud prevention initiative.
As 3D Secure is controlled by VISA and MasterCard the following cards can be used : VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, and VISA ELECTRON.
Alternatively payments may be made using Paypal.
PRIVACY STATEMENT - USE OF CUSTOMER DATA