Introduction

For the purpose of the following terms and conditions, the phrases “we” and “us” refer to Linthorpe Bed Centre Ltd, owner of the brand Linthorpe Beds and www.linthorpebeds.co.uk. The term “you” refers to users of this website and customers who have committed an order with us.

By using this website you are fully accepting any terms, conditions and disclaimers contained within this notice. If you do not agree with any part of these terms, you should stop using the website immediately and refrain from ordering any goods. Orders placed by telephone are also bound to these T&Cs.

We reserve the right to amend our terms and conditions at any time and without notice.

Other Copyrights

Many branded products are sold via this website. Any images, logos and trademarks associated with these products are the sole property of their respective companies.

Payment

Any goods ordered from us must be paid for in full before they will be dispatched for delivery. Card payments are accepted for online purchases through a secure transaction via PayPal (a PayPal account is not required). Orders processed over the phone will be sent a payment link via email (we are unable to accept card payments over the phone for fraud prevention and security reasons). Alternatively phone orders can be paid by bank transfer though this may result in a delay to your order. No card information is stored.

Website Inaccuracies

The information contained on this website is accurate to the best of our knowledge. Goods are sold on the understanding that there may be very minor variations to what is stated in product specifications and the colours represented in accompanying images. Icons used to illustrate colour choices, or storage configurations, are to be treated as representative only, not exact depictions.

Where imperial measurements are used these are given as an approximate guide only as some goods are manufactured to their metric equivalents.

Occasionally, manufacturers may change the fabric used for mattress covers without prior warning. This may mean that the fabrics depicted differ from from what you receive. As this will not affect the quality, durability or internal structure of the product, in most instances this should not be an issue. If you would like to return a product to us on this basis, it is bound by our standard returns procedure (see below).

We do our best to update information in line with changes made by manufacturers.

Where information is given in regards to the 'feel' or 'tension' of a mattress, this is meant as a rough guide only. How a mattress feels is purely subjective and differs from person to person, depending on height, weight and body shape. We cannot accept items back on the basis that you disagree with the advice stated.

Goods listed as a 'Divan Bed' or 'Divan Set' do not include a headboard as standard, even if one is depicted in the photograph. These goods are comprised of a Divan Base and Mattress only. In addition, Pillows, Cushions, Bed Side Tables, and other forms of bedding or furniture are also not included (unless otherwise stated).

We reserve the right to cancel any orders (and refund the transaction) where a pricing error has occurred. We may choose whether or not to honor these orders at our discretion.

Title And Risk

Up until the point of delivery all goods are the property of Linthorpe Bed Centre Ltd. Once goods have been signed for and left at an address, it is agreed that they have been received in a satisfactory condition and the signature obtained acts as proof of delivery. From this point the goods belong to the customer and any future damages (not pertaining to a manufacturing fault), are your responsibility.

Access

Standard delivery only covers delivery of goods to the entrance of a property. Depending on which items you order, additional services may also be included, but this may vary depending on the specific products ordred. We do not offer these additional services on all goods.

With certain orders, goods are placed in a room of choice on the delivery premises, provided that there are no obstructions. The route from the delivery vehicle to the chosen room must be clear and there must be suitable space for the goods to be left. It is your responsibility to ensure that the route is free from any items which may be easily damaged during the delivery process.

Please ensure that the access route is suitable regarding the size of the goods which are to be delivered as well, including any features such as doorways, gates and staircases etc. If the goods cannot pass through to the desired room, you will not be eligible for a refund on this basis.

Delivery

We can deliver to most postcodes in mainland England, Wales and Scotland (including the Highlands & Grampians), but we may be unable to deliver to some locations. We are unable to deliver to Ireland (including Northern Ireland) and all offshore islands including the Isle of Wight and Isle of Man. We reserve the right to recover all costs for orders processed to these areas. Please contact us for more details.

Deliveries to the following postcodes may take a little longer - AB, DD, FK, IV, KW, KY, P, PA and PH. Delivery to these postcodes may also be subject to an additional delivery surcharge.

As standard we only offer Free Delivery to addresses in mainland England, Wales & The Scottish Lowlands. Please see the available options at the checkout for deliveries to other areas of the UK, along with the associated charges. In some instances you may be unable to place your order directly online and will instead need to place your order with us over the phone.

Our definition of the Scottish Lowlands is set by the third party delivery companies we use. As this may vary between delivery services, please use the postcode checker on the Basket Page to see if any delivery surcharges apply. You will need to add at least one item to your basket first, before checking availability. Due to using a third party courier in parts of Scotland we cannot accept responsibility for delivery delays. All delivery correspondence following point of order will be carried out by the third party.

In the event that you are not present at the stated address upon delivery, a charge of £75 will be incurred for re-delivery.

You must notify us at least 72 hours prior to delivery of any amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date and may incur a charge.

Free Delivery Terms

Delivery is Free of Charge on all items unless otherwise stated. There may be extra charges for additional services in some instances, which include Express Delivery, Saturday Delivery, and delivery outside of our standard coverage.

Returns – First 14 Days

Under European regulations on distance selling (which have been incorporated in UK law), we are obliged to offer a full refund on all products within the first 14 days following delivery. This does not cover items which are bespoke, i.e. custom size mattresses and beds, along with standard size made to order items, in specific fabrics which we do not hold in stock. Unless there is a manufacturing fault present, you are responsible for arranging the delivery, covering all costs incurred for the return of the item to us. All goods must be returned to us in their original packaging. Due to hygiene issues, mattresses cannot be returned on this basis, once packaging has been opened.

Once we receive goods back, we will do a full inspection to ensure that no parts are missing or damaged. Damaged goods will not be eligible for a refund. We cannot be held responsible for any damages or articles lost via the means in which you have returned the goods to us. Providing goods are eligible following these checks, you are entitled to receive the refund within 14 days of us receiving the items.

Returns – Defective Products

In regards to defective goods, you have the same consumer rights as stated above. The refund will include the reimbursement of all delivery charges and Linthorpe Beds will cover the costs of having the product returned. After this 14 day period, all goods are covered by a 1 year guarantee (unless otherwise stated), during which time we will choose whether to replace items or offer a refund at our discretion. In some instances a technician may be sent to complete repairs. In situations where parts or fittings appear to be missing, we will promptly send them to you by post. Goods which have been delivered to you by a 3rd party transport company should always be checked for any signs of damage before you sign for and accept them. In the case that damage is present you should either a) reject delivery or b) report the damage on the delivery note as you sign for the goods. Failure to follow this procedure may invalidate your claim for replacement goods.

Once we have received returned goods, they will be checked to ensure that the faults present are due to poor manufacture and not misuse. In genuine cases, all transport costs incurred in order to return the goods will be covered by us.

Additional warranties and guarantees may also be included with the sale of certain items.

Unforeseen Circumstances

Neither the buyer nor seller is accountable for situations where delivery of goods is delayed for reasons beyond our control. In these circumstances we will make every effort to notify affected parties of non deliveries and make alternative arrangements.

Size Tolerances

Please be aware that they may be a slight size difference between products that you receive and the stated measurements. Whether mattresses are in standard UK sizes or purchased as 'made to measure', bear in mind that there may be up to an inch and a half difference (3-4cm) on either the width or the length. This also goes for the measured depths of mattresses too. This is to be expected with any products made from soft materials and this is not considered a manufacturing fault.

Rolled Mattresses

The maximum amount of time a rolled mattress can stay rolled depends on the type of mattress and the manufacturer's recommendations. It is generally recommended to unroll a mattress within 72 hours of receiving it, but no later than two months. After this time, the mattress may start to lose its shape, become less comfortable and could void your warranty/guarantee.

Recycling of Old Mattresses

The recycling service fees of £25 for selected mattresses and £50 for divan bed bases are applicable upon selecting the recycling option during the purchase of a new mattress or divan base, and will be added to the total order amount.

Be advised that the recycling service for old mattresses is not available for our rolled mattresses. This limitation is due to logistical considerations, as mattress disposals need to be arranged in a like-for-like manner to ensure compatibility with our van capacity. We understand the importance of eco-friendly initiatives and encourage you to explore alternative methods for recycling or disposing of your rolled mattresses responsibly. Please contact your local council as most do offer a mattress disposal service.

Complaints

We will always try our best to settle any problems you may have with one of our products over the phone or by email, but if you feel that an issue should be taken further, please contact us in writing at:

Linthorpe Bed Centre
Portrack Lane
Stockton-on-Tees
TS18 2RB

VAT Relief - Electric Adjustable Beds

You may be eligible for VAT relief on products such as Electric Adjustable Beds. To qualify you will need to have been officially diagnosed by a doctor or physician and recommended this type of product to assist with your condition. You can request a form from us which will need to be completed and returned to us, in order to qualify. Please contact us on 01642 613684 or email sales@linthorpebeds.co.uk for more information.

Security Policy

Linthorpe Beds is responsible for transactions on the website. Card details are never entered or stored on any of our own webpages or server. For this part of the order process, customers are taken to a secure external page provided by PayPal. All credit and debit card information is encrypted and transferred using SSL. Transactions are also subjected to 3D Secure authentication, which is a fraud prevention initiative.

As 3D Secure is controlled by Visa and MasterCard the following cards can be used : Visa, Visa Delta, Mastercard, Mastercard Debit, International Maestro, Uk Maestro, Laser, and Visa Electron.

Alternatively payments may be made using Paypal.

Privacy Statement - Use Of Customer Data

Customer information is stored as encrypted data on secure severs. This includes names, addresses, phone numbers, email addresses and descriptions of goods purchased. This information is processed in accordance with UK law and is never sold on to third parties. To view our Privacy Policy and Cookies Policy. Please use the following links below:

http://www.linthorpebeds.co.uk/privacy-policy
http://www.linthorpebeds.co.uk/cookies-policy